Terms and Conditions
Welcome to our Cleaning Company. By engaging our services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully to ensure a clear understanding of our policies and procedures.
1. Services Provided
Scope of Services: We offer a comprehensive range of cleaning services, including residential cleaning, commercial cleaning, deep cleaning, and specialized services such as carpet and upholstery cleaning.
Service Customization: Our services can be tailored to meet your specific needs. Please communicate any special requirements or preferences during the booking process.
2. Booking and Scheduling
Appointment Scheduling
Booking Process: Reservations can be made online through our website or by contacting our customer service team. We strive to accommodate your preferred date and time, subject to availability.
Confirmation: Once your appointment is scheduled, you will receive a confirmation email or SMS with the details of your booking.
Rescheduling and Cancellation
- Rescheduling: If you need to change your appointment time, please notify us at least 24 hours in advance.
- Cancellation: Cancellations made more than 24 hours before the scheduled appointment will not incur any charges. Cancellations made within 24 hours may be subject to a cancellation fee.
3. Payment Terms
Pricing: Our services are competitively priced based on the size of the area to be cleaned, the type of service requested, and any additional requirements.
Payment Methods: We accept various payment methods, including credit/debit cards, online payment platforms, and cash.
Payment Schedule: Payment is due upon completion of the service unless otherwise agreed upon in writing.
4. Customer Responsibilities
Access to Property: Ensure that our cleaning team has access to the property at the scheduled time. This may include providing keys or access codes if necessary.
Preparation: While our team is trained to handle various cleaning tasks efficiently, customers are responsible for securing valuable or fragile items to prevent any potential damage.
5. Liability and Insurance
Damage to Property: We take utmost care in performing our services. However, in the unlikely event of damage, please notify us immediately so we can address the issue promptly.
Insurance Coverage: Our company is insured to cover any accidental damages that may occur during the provision of our services.
6. Privacy Policy
Data Protection: We are committed to protecting your personal information. Any data collected during the booking and service process will be handled in accordance with our Privacy Policy.
Confidentiality: Your information will not be shared with third parties without your explicit consent, except where required by law.
7. Termination of Services
Termination by Customer: You may terminate our services at any time, subject to the cancellation policy outlined above.
Termination by Company: We reserve the right to terminate services if our terms and conditions are violated or if it becomes impossible to continue providing services for any reason.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which our company operates. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in that area.
9. Amendments to Terms and Conditions
We reserve the right to modify or update these terms and conditions at any time. Any changes will be communicated through our official channels, and continued use of our services constitutes acceptance of the updated terms.
10. Acceptance of Terms
By engaging our cleaning services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our services.
